Is it normal to think instant communication is messing up our communication?
I think there's an important difference and specific function for chats instead of emails, but the line is getting blurry and people don't notice how important it is for communication.
In smaill details, of course, but it makes a difference that we underestimate.
The timing for reading and answering an email is different, the formality of our message, the way we express, etc.